Privacy Policy — OKMELA Nepal

Last updated: September 2026. OKMELA ("we", "us", "our") is committed to protecting your privacy.

1. Information We Collect

We collect information you provide directly — name, email, phone number, delivery address, and payment method selection — along with usage data such as pages visited, search queries, and device information, to operate and improve OKMELA.

2. How We Use Your Information

• To process and deliver your orders, and to communicate order updates.
• To personalise product recommendations and search results.
• To detect and prevent fraud and abuse of the platform.
• To respond to support requests and improve our services.

3. Sharing With Sellers & Delivery Partners

When you place an order, we share the information necessary to fulfil it — your name, delivery address, and phone number — with the relevant seller and delivery partner. We do not sell your personal data to third parties.

4. Payment Information

Digital payments are processed by eSewa and Khalti under their own security and privacy practices. OKMELA does not store your full card or wallet credentials on our servers.

5. Data Security

We use industry-standard encryption (SSL/TLS) for data in transit and apply access controls to limit who within OKMELA can view your information.

6. Your Choices

You can review and update your account information at any time from your dashboard. To request deletion of your account or data, contact us at privacy@okmela.com.

7. Cookies

OKMELA uses cookies to keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this privacy policy periodically. Material changes will be reflected here with an updated date.

9. Contact

Privacy questions can be sent to privacy@okmela.com or via our Contact page.